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Zebra’s New OneCare Support Services

Posted June 26, 2015

Zebra ZT410 Thermal Barcode Label PrinterEvery day Zebra printers help streamline business processes to improve overall operational efficiency and accuracy, reduce cost and increase workforce productivity. Printer availability is key to the success of your business and the return on your Zebra printer investment.

With their new Zebra OneCare Support Services, you can ensure that Zebra’s mobile, tabletop, desktop, card and kiosk printers achieve maximum uptime and peak performance. You get unmatched support, right from the manufacturer—from experts that offer unparalleled product knowledge. With three service levels to choose from—Essential, Select and Premier—customers will find a Zebra OneCare offering that meets both their service requirements and budget.

Effective July 8, 2015, ZebraCare will be discontinued and replaced by Zebra OneCare Essential or Zebra OneCare Select Support Services. Zebra OneCare also delivers enhancements and additional optional features including:

  • Software updates and upgrades
  • 24×7 technical phone support (Zebra OneCare Select only)
    • Level 1 technical support (English only)
  • User assessment and learning service
    • An online assessment questionnaire that evaluates the adoption of the technology/solution across all device end users
  • Operational visibility platform

The Zebra OneCare Essential Support Service is fundamental to ensure the end user’s deployment of Zebra technology is robust for its lifetime. As our foundational service offering, it delivers the expected business benefits, providing reliable and predictable service and support.

The Zebra OneCare Select Support Service provides access to an advanced level of technical support and repair service, driven by the urgency that our end users require. Customers receive dedicated 24×7 telephone technical support as well as advance device replacement. Zebra OneCare Select customers benefit from an included set of standard periodic reports. Also, our cloud-based visibility service option, powered by our Asset Visibility Platform, helps users better manage assets and enhance productivity with the location, condition and usage patterns of the LinkOS network-enabled printers.

Zebra OneCare Premier Support Service, our highest level of service, delivers a truly differentiated service experience. Customers choose the features they need to maximize process throughput and simplify the operation. Our solution experts will customize printer settings and software, integrate third-party software and peripherals, and perform advanced diagnostics to meet business needs.

All products Barcode Discount sells are new (not used). Most products ship via our low cost flat rate shipping the same day your order is placed and can ship overnight to anywhere in the US. Our prices are amongst the best available anywhere. Buy online or call 1-800-485-3730 for a free review of your product needs by one of our knowledgeable product experts.