AlphaCare is the industry's best support plan, and it's FREE with the purchase AlphaCard ID Suite software. This exclusive benefit includes direct access to our professionally trained technical support experts who have years of experience in the industry. AlphaCare requires the purchase of AlphaCard ID Suite Software. AlphaCare (with the purchase of a printer and software) includes Free 1 hour Setup Assistance & Training within the first 30 days, Return Protection & System Upgrade Program, and 30 day "Quick Call" Troubleshooting by Phone & Email. AlphaCare (with the purchase of AlphaCard ID Suite Software only) includes Free 30 minutes Setup Assistance & Training within the first 30 days. Additional assistance & training can be purchased for $150 per hour.