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Juniper MX Series Service Contract
Part #: SVC-COR-MX-DPC-X | SKU: JUN66721

Juniper MX Series Service Contract

Part Details: Juniper J-Care Core - Service - 24 x 7 - Technical - Electronic

Additional Information

Accessory Model Member Yes
Manufacturer Juniper
Model Name MX Series
Product Condition New

General Information

  • Product Type: Service
  • Brand Name: Juniper
  • Manufacturer: Juniper Networks, Inc
  • Service Name: J-Care Core

Service Information

  • Service Main Type: Technical
  • Service Sub Type: Electronic
  • Product Supported:
    • MX DPC-X Line Card
    • MX DPC-X Line Card
  • Service Availability: 24 x 7
  • Service Description: 24x7
  • Service Details:
    • JTAC Access:
    • With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.
    • Software Releases:
    • Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release.
    • Online Support:
    • The Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.
    • JTAC Access:
    • With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.
    • Software Releases:
    • Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release.
    • Online Support:
    • The Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.
  • Provided Support:
    • Phone Support
    • Software Update
    • Remote Diagnosis
Extended Details

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