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Adtran ACES 1 Year Service Contract
Part #: 1100AMAT55M5T1 | SKU: ADT224233

ACES 1 Year NBD On-site Maintenance providing: 1 hour response time into technical support, access to software upgrades and patches, and next business day hardware replacement with ACES on-site representative, available Monday through Friday, 7 am until 7 pm CT

Adtran ACES 1 Year Service Contract

Part Details: Adtran ACES Support Program - 1 Year - Service - 24 x 7 x 4 Hour - On-site - Exchange - Parts & Labor - Electronic and Physical
Price: $2,134.25

Additional Information

Accessory Model Member Yes
Manufacturer Adtran
Model Name ACES 1 Year

General Information

  • Product Type: Service
  • Brand Name: Adtran
  • Manufacturer: Adtran
  • Service Name: ACES Support Program

Service Information

  • Service Main Type: Replacement
  • Service Sub Type: Electronic and Physical
  • Service Characteristic: Parts & Labor
  • Service Response Time:
    • 4 Hour - Parts Replacement
    • 30 Minute - Technical Support SLA
  • Product Supported:
    • Adtran ATLAS 550 Integrated Access Device :1200305E2
    • Adtran ATLAS 550 Integrated Access Device :1200305E2
  • Service Availability:
    • 24 x 7 Emergency Consulting
    • 12 x 5 Technical Support
  • Service Description: 24x7x4 Hour
  • Service Details:
    • ADTRAN Technical Support SLA
    • Hardware Replacement SLA
    • Access to Technical Support
    • 7x24x365 Emergency after hours support
    • Access to Software Releases and Patches
    • Automatic Configuration Backup
    • Eligible for Discounted Remote Professional Services Vouchers (PSVs)
    • ADTRAN Technical Support SLA
    • Hardware Replacement SLA
    • Access to Technical Support
    • 7x24x365 Emergency after hours support
    • Access to Software Releases and Patches
    • Automatic Configuration Backup
    • Eligible for Discounted Remote Professional Services Vouchers (PSVs)
  • Service Duration: 1 Year
  • Service Location: On-site
  • Provided Support:
    • Emergency Consulting
    • Technical Support
    • New Releases Update
    • Configuration
    • Parts Replacement
    • Software Upgrade
Extended Details

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