Basic Managed Service for redundant, medium-scale products (M800, MSW-L, M2600, and M4K). Note: ACTS & HW replacement (MGSP or AHR) to be ordered separately. Price is per managed redundant pair and is annual.
Low Capacity MVE/MSE-SBC (Server/Virtual Edition including ESBC up to 100 sessions), Remote Implementation service (limited to 3 hours) Remote configuration, set-up and troubleshooting of AudioCodes product
Redundant pair of Low Capacity MVE/MSE-SBC (Server/Virtual Edition including ESBC up to 100 sessions), Remote Implementation service (limited to 3 hours)
Enhanced Managed Service for redundant, high-scale products, includes: 24x7 Remote Monitoring and Alert Notification, Enhanced Reporting, CCM (2hrs), Backup/Restore, and optional Triage. Does not include deployment services (see remote professional services bundles). Note: ACTS24x7, MS-TRIAGE, and HW replacement (MGSP or AHR) must be ordered separately