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Frontline employees navigate fragmented workplaces due to disjointed communication, information, and technology. Across various sectors, these workers are inundated with tasks and inefficiencies linked to multiple device usage and disorganized workflows.
Challenges on the Frontline
The absence of a cohesive digital workplace solution that enhances collaboration and information flow perpetuates communication gaps and decreases morale. Retail and other industries face: • Delayed customer support • Poor task management • Losses in revenue A lack of visibility causes: • Delivery delays • Slow maintenance updates • Suboptimal delivery and dispatch operations • Safety risks in the workplace Healthcare challenges include: • Delayed patient responses • Ineffective department collaboration • Issues locating medical staff and equipment Retail associates are required to meet high customer service standards. Efficiency is crucial, demanding unified processes. Decentralized roles in manufacturing, transportation, and logistics create difficulties in tracking workforce and assets. Real-time data accessibility is essential. Healthcare workers need to make life-saving decisions daily, making coordination with busy doctors vital.
Disruption Offers Opportunity
Move the focus from routine tasks to high-value engagements. Seamless collaboration and accessible information enable employees to transcend their silos and responsibilities. Equip them with digital tools for immediate problem-solving and elevated service for customers and patients.
Drive value for end-users and patients by boosting productivity and fostering efficient problem-solving within your team.
Transform Duties into Meaningful Actions
Transition from routine tasks to meaningful engagements: From...To... Overburdened Workers Repetitive, low-value tasks Isolated communication and info Narrow, task-centered vision To... Proactive Decision-Makers High-impact tasks utilizing critical thinking Unified communication and data Collaborative and expansive organizational view Enable individual or group communication Generate usage reports and actionable staff insights Connect to IoT devices for notifications, such as door alarms Secure messaging at enterprise-level Auto-configure devices for users Define role-specific rules for device sharing Automatic fall detection, alerts, and emergency calls Task allocation and follow-up Easy colleague location Automated group management