With all the recent talk of EMV adoption, concerns for security at the point of sale are getting more attention. When dealing with secure customer information, a security compromise of your point-of-sale system and payment processing can have longstanding negative effects on business. Especially with the increase in online and mobile shopping keeping your POS system secure from new and ever changing threats is crucial.
This infographic sheds some light the new security challenges retailers are facing today and how there is still a lot of room to improve.
What’s top of mind for most retailers? A POS system that can enable the organization to accept new mobile payment options, and that will take the EMV migration in stride. In fact, both retailers and suppliers agree that the ability to accept mobile wallet has had a significant impact on POS software purchasing decisions, as has EMV-readiness and overall payment security with the October 2015 deadline quickly approaching.
Frankly, the October 1 deadline for compliance with the EMV mandate is on every retail IT professional’s radar for 2015. The fast-approaching liability shift will place the responsibility for fraud conducted in-store squarely on the shoulders of those retailers that are not compliant by the Q4 deadline. In addition to smart card compliance, savvy retail execs are earmarking pricing intelligence, mobile, and other next-gen innovations to the top of their to-do lists. With the state of POS evolving on a constant basis, every retailer — even the most forward thinking and technological savvy — can benefit from exploring and putting a plan in place to tackle payments in 2015.
With data breaches on the rise, security is top of mind for retailers. What steps do you recommend retailers take to better secure the POS?
Many steps – from simple to more involved. First, invest in POS that’s adaptable and ready to accept future upgrades, like the acceptance of a variety of EMV devices. In terms of compatibility, does the system have enough ports to plug in third party peripherals? And, do those peripherals have the ability to address security concerns? Can you upgrade to an encryption-capable MSR? Does that MSR include a biometrics reader, to ensure user security? Does the terminal feature powered USB ports to plug in a variety of security-related devices? It all starts with a POS device that can embrace new add-ons (built-in or third party), as well as a software partner taking measures to ensure data is secured on the software side. Security is not simply the hardware, payment processor, or software provider’s responsibility. A retailer should work with all of its partners to ensure that they’re providing an environment as safe and secure as possible to transact business.
Apple Pay has officially been released and retailers have been quick to sign up. How will this and other NFC technologies impact the future of POS?
POS, in various forms, continues to be the backbone of the transaction. An operation may have traditional POS terminals, peripherals, tablets, digital displays, and customer-accessible kiosks — all part of the POS ecosystem. Apple Pay becomes another part of that ecosystem. POS systems need to be designed to anticipate new technologies. It’s a natural evolution, on-going since the days of simple cash registers, evolving to ECRs, to PCbased POS systems, now with continued evolution and a focus on the payment function of POS. The transaction doesn’t go away.
For retailers about to embark on a new POS hardware deployment, what advice would you provide?
Be open-minded. Consider an investment strategy that addresses both current and future requirements along with emerging technologies. Don’t focus strictly on price without giving thought to total cost of ownership. Think about how emerging technologies can be embraced to protect your POS investment for the future. Don’t forget the environment in which these technologies will be implemented and invest in a system that can endure to deliver maximum uptime. Select products with demonstrated reliability track records and vendor partners who offer comprehensive care programs. Regardless of new technology trends, reliability never falls out of importance or fashion.
According to the most recent RIS News Store System Study, retailers are making plans to invest in POS hardware at an increased rate. What features should they be looking at to stay ahead of the curve?
POS must be as adaptable as the businesses who are investing in POS. Newer POS technologies include EMV, near field communications, chip-and-pin, payment methods and card formats from other countries that may migrate to our market. POS must be adaptable to these changes. We can delay investment in POS waiting for the market to settle on certain POS features, or we can grow and evolve with POS as needs change. The evolution of POS is not stagnant — with new security and digital signage features, as well as enhanced customer experience, we’ll see growth and implementation throughout the market and industry.
Printed receipts are valuable to customers providing proof of purchase for in-store security, processing returns, and warranty and expense claims. However, faded and misplaced receipts can cause frustration for customers, especially during a stressful tax season. The AllReceipts app alleviates this concern with a cloud-based digital receipt solution enabling the ability to store and manage receipts digitally.
The AllReceipts app is free to download and provides a secure cloud solution in which a digital copy of the printed receipt can be claimed by scanning a QR code printed on the receipt from any Star TSP100 thermal receipt printer models. Complementing the printed receipt, the customer can now access the digital version of the receipt on the app organized by date and by retailer. Star’s AllReceipts solution does not require customers to provide an email address or other personal information contrary to currently available e-receipt solutions. Instead, customers can remain anonymous and eliminate issues such as spam and privacy.
Customers can download the free AllReceipts App
Save a digital copy of receipts on the mobile device of choice
No need to take images of receipts for storage
No need to submit email address or mobile number
Receipts can be filed and retrieved by date or retailer
Instant customer satisfaction survey aides consumers and retailers
Retailers get data on every printed and claimed receipt
Retailers get AllReceipt’s real time status Device Management Tool
Friendly’s Express is a fast-casual concept of Friendly Ice Cream Corporation, a full service family dining chain of more than 500 restaurants. Based in Wilbraham, MA, the corporation has sales of over $700 million and has strong brand recognition throughout the northeastern U.S.
Friendly‘s expands into fast-casual service
The first Friendly’s Express fast-casual restaurant opened its doors in Mansfield, Mass. “With our Friendly’s Express locations we have introduced our loyal customers to a fast, new way to order their favorite items,” commented Richard Delvalle, Director of Restaurant Systems for Friendly’s. “Their orders are prepared in a matter of minutes which is ideal for customers on the go who do not have time to eat in one of our full-service restaurants.”
New technology for fast, accurate service
To help insure that the Friendly’s Express concept would be successful, Friendly’s needed to deploy new technologies that would make food ordering, preparation and the labeling process accurate, quick and easy. Friendly’s chose to work with NETS Products Group, an Epson Envision partner, to develop a solution to meet their needs. NETS recommended Epson’s TM-T88 ReStick label solution using MAXStick liner-free labels with Friendly’s POS system. “By installing an intelligent label interface into the Epson ReStick TM-T88 printer, we were able to easily configure the point-of-sale (POS) system to print individual item labels,” said Tom Niedzwiecki, Executive Vice President of systems integrator NETS Products Group.
The Magellan 9400i and Magellan 9300i digital imaging scanners are Datalogic’s next generation of imaging bi-optic scanners and scanner scales. By leveraging experience gained as the worldwide leader in bi-optic bar code scanning, Datalogic has created a second family of full digital imaging, high throughput scanners to meet the diverse scanning needs of the retail marketplace.
The Magellan 9400i and 9300i scanners will provide a lower cost alternative to the Magellan 9800i scanners with a more traditional form factor and scan volume. The Magellan 9800i scanner is the top end of the fixed-position scanning offerings with the highest performance and throughput available in the Magellan family.
Other offerings from Datalogic are the Magellan 8300 and the Magellan 8400 scanners, five-sided readers designed for seated cashiers and slightly lower throughput demands (although the 8300 scanner will eventually be retired, the 8400 scanner will remain available for the next few years as a laser-based alternative).
Features and Benefits
The Magellan 9300i and 9400i family of scanners and scanner scales are designed specifically to meet the needs of retailers interested in moving to full digital imaging technology, but need to maintain a lower price point than is afforded by the top performing Magellan 9800i scanner, while maintaining the familiarity of use and installation profile of traditional laser-based scanners.
Far from being ‘compromised’ products in terms of performance and features, the Magellan 9400i and 9300i scanners are high-performance and high reliability products which provide significant improvements over laser-based alternatives. Both the 9400i and 9300i series support the same level of multiplane reading and throughput for traditional 1D and 2D bar code labels with a large 4 x 6 in horizontal window and 5.1 in bonnet height with ‘on the glass’ reading of labels presented to the vertical window.
In addition to the ability to read 1D and 2D labels in multiple planes, the Magellan 9400i and 9300i scanners include unique options such as a bundled Customer Service Scanner (CSS) for customer-side e-commerce and couponing transactions with flexible mounting options to meet any checkout configuration, extended AllWeighs Platter, ScaleSentry and EAS Integration.
The new ZQ110 is Zebra’s smallest and most affordable 2-inch mobile receipt printer – combining an ultra-compact design with rugged durability and reliable performance. Small and lightweight enough to fit in a pocket or wear comfortably on a belt for an entire shift, the ZQ110 is the perfect match for printing on the go
Offering Bluetooth and WLAN support, as well as a full-shift battery life, the ZQ110 is made for use in the field. The ZQ110 printer also offers an optional magnetic stripe reader (MSR) for applications that require reading loyalty gift cards or for authenticating a user. The ZQ110 also supports the latest Android, Windows and Apple (MFi-certified) operating systems to easily integrate with any mobile device.
During daily retail scanning activities, an operator’s best experience is to work with a fast, easy-to-use, friendly, and pleasant looking device that they can rely on. Combining all these features together, the new Cobalto CO5300 from Datalogic guarantees an excellent value for customers looking for outstanding performance in a stylish and full-featured omnidirectional presentation scanner.
Zebra has introduced their new Symbol DS7708 2D vertical slot scanner. The compact DS7708 is easy to install and ideal for wide variety of retail applications including food retailers (grocery stores, supermarkets, hypermarkets), specialty retailers (Do-It-Yourself, hardware, pet supplies) and pharmacies where it can help improve efficiency and customer service at the point of sale. Protect sales and improve customer service with the power to ring up purchase faster than ever with the DS7708.
Captures virtually any barcode (1D/2D displayed on mobile devices or printed labels) even if the codes are damaged, poorly printed or dirty
PRZM imaging technology resets the bar for 2D imaging by improving decode performance and snappiness
High swipe speeds allow store associates to pass barcodes quickly in front of the scanner – dramatically improving the and reducing customer waiting times
Automatically deactivate electronic article surveillance (EAS) tags that help reduce theft
Imagining capabilities allows cashiers to easily take a picture of a check or ID card to meet store requirements or industry regulations
Recessed scan window is protected from marks and scratches that can impair performance
Connectors and scanning components are located toward the top of the unit, preventing it from being damaged by splashes and spills
Supports over 90 international keyboards and utilizes auto-detect cables for fast and easy deployment
TSC has expanded its line of compact printers with the introduction of the new DA200 Series, a direct thermal desktop printer that provides an unbeatable combination of affordability and performance.
Scheduled for release in the second quarter of 2015, the new DA200 Series is ideally suited for a wide variety of applications, including product marking, retail point of sale, business-parcel shipping, entertainment ticketing and small-office administration.
The DA200 Series offers a choice of either 203 dpi or 300 dpi (dots-per-inch) resolution and is driven by a heavy-duty 60-watt power supply that allows it to quickly generate high-quality labels at print speeds up to five inches per second.
For easy loading, the DA200 Series employs a user-friendly double-wall clamshell design with a large 5-inch (outside diameter) center-biased media bay. The spring-loaded label roll holder makes loading simple. Top-of-form sensing – by gap, black mark or notch – is standard. The printer also comes with a head-open sensor.
USB 2.0 connectivity is standard, and Ethernet, Serial RS-232, USB host connections, Bluetooth and 802-11b/g/n Wi-Fi are available as options.
Surplus memory, powerful programming language
The DA200 Series is loaded with memory – 128 MB Flash and 64 MB SDRAM – permitting the easy storage of fonts, international character sets and graphics. The printer supports, “out of the box,” a fully compatible set of standard industry emulations, including Line Mode, Eltron and Zebra languages, making it easy to replace old installed hardware.
Small parcel shipping
Mail room address and routing labels
Shipping and receiving
Entertainment and transportation ticketing
High quality double-walled clamshell design
Five-inches-per-second print speed
64 MB SDRAM and 128 MB Flash memory
Easy media loading
USB 2.0 standard
Out-of-the-box TSPL-EZ firmware emulation of Eltron and Zebra languages
A rugged, Windows-based, EMV and NFC ready tablet, the Quest is ideal for virtually any POS or rugged environment. The Quest Tablet features a 7” or 10” sleek LCD screen and can withstand drops of up to 4 feet. The Quest is IP 54 rated and naturally suited for use in any tough environment. Supporting an Intel Quad Core BayTrail-T processor, the Quest tablet boasts ultra-low power consumption and quick speed. The Intel BayTrail-T CPU makes it possible for the Quest to support Windows 8.1 Pro, enabling the device to handle heavy applications.
Quest Tablet Highlights:
Available in both 7” and 10” Projected Capacitive Screens
Ultra low power consumption with Quad Core Bay Trail T Processor
Ruggedized design conforming to IP54 rating and 4 ft drop specification
Full Windows 8.1 Support
Standard MSR, NFC and charging dock
Optional EMV, barcode scanner and premium charging dock
All products Barcode Discount sells are new (not used). Most products ship via our low cost flat rate shipping the same day your order is placed and can ship overnight to anywhere in the US. Our prices are amongst the best available anywhere. Buy online or call 1-800-485-3730 for a free review of your product needs by one of our knowledgeable product experts.